Privacy Policy & Terms of Service
Privacy Policy
Last Updated: 11/14/2025
This Privacy Policy describes how EZ Chimney Services ("we," "us," or "our") collects, uses, and discloses your information.
1. Information We Collect
We may collect personal information that you provide to us directly, including but not limited to:
- Contact Information (e.g., name, email address, phone number, physical address).
- Information submitted through our contact forms, booking forms, or AI assistant.
- Communications between you and us.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our services.
- Respond to your comments, questions, and requests and provide customer service.
- Schedule and coordinate services.
- Communicate with you about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
3. Consent to Use Information for Marketing
By submitting your information through any form on our website (including but not limited to contact forms, booking forms, or chat assistants) or by calling us and providing your details, you expressly consent and agree that we may use the information you provide (including your name, email address, and phone number) for marketing and promotional purposes. This may include contacting you via email, phone, or text message with offers, newsletters, and other marketing communications.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with third-party service providers to perform services on our behalf, such as sending emails or processing payments, under confidentiality agreements.
Terms of Service
Please read these Terms of Service ("Terms") carefully before using our services.
1. Agreement to Terms
By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.
2. Service Provision
We agree to provide chimney and related home services as described on our website and in our service agreements. All services will be performed in a professional and workmanlike manner.
3. Right to Subcontract Work
You acknowledge and agree that in the event our own technicians are fully booked, overloaded, or otherwise unavailable to perform the requested services in a timely manner, we reserve the right, at our sole discretion, to subcontract the work to another qualified and professional third-party company. When work is subcontracted, the subcontracting company assumes all responsibility and liability for the quality of the work, insurance, warranties, and any issues that may arise from their service. By agreeing to our services, you accept this condition and agree that any and all claims, damages, or liabilities related to the subcontracted work will be directed to the subcontracting company, and you agree to hold EZ Chimney Services harmless.
4. Limitation of Liability
To the maximum extent permitted by law, EZ Chimney Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of our services.
5. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law principles.
6. Changes to Terms or Services
We may modify the Terms at any time. If we do so, we’ll let you know either by posting the modified Terms on the Site or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site, you are indicating to us that you agree to be bound by the modified Terms.